VOIP

Whether your employees are in a single location or multiple sites, desk-bound or read-bound, take inbound calls or make outbound calls, we can help you find the perfect fit.

The VoIP Communication Platform for the Future

More powerful. More Advanced.Our third-generation family of VoIP communication systems, has good looks and serious specs in one compact package.

Not sure how many employees you’ll be adding in the future? You can always trade up from one Connect system to another with ease.

FEATURES…

Secure Web Administrator
With Allworx, we make sure you feel secure with how to manage your new system.

Voicemail to email
Access voicemail right from your inbox!

Seven Presence Settings
Automatically change your greeting and call route

Auto Attendants
Setting up or changing auto attendants is just a snap!

WHAT CAN THIS DO FOR MY BUSINESS…?

Make and receive calls just like in your office
See your colleague’s presence and status.
Search across the corporate directory, system extensions (e.g., call queues), and personal mobile contacts.
Tag and sort by favorite contacts.
Access parked calls and see call history.
Call into scheduled conference calls.
Automatically update your call routes based on your updated presence/status.

Add windows for Dial Pad, Call History, Contacts, Current Calls, Parked Calls, and Outside Lines; or hide them when not in use.
Enjoy one-click dialing, hold, transfer, park, and more. Access both system users and Outlook contacts.
See presence and status for al,system users.
Click to record individual calls or record all calls automatically.
External Program Link opens other web applications (e.g., CRM) with incoming calls so you don’t have to.
Agents can log in, log out, or update their busy status.Agents can easily see their queue performance from the Queue Status window.

Queue management features can help you customize your welcome greeting, periodic status messages while callers are waiting and prioritizes the queues when the agents are working more than one queue.

Supervisors can monitor agents in three call modes, barge, whisper and/ or silent monitor.

Agents can login and logout or update their busy status and get queue alarms notifications on the phone ACD real time dashboard.

Global access across all sites
Extension dialing, call transfer, and call park across all sites
Global directory
Global voicemail
Real-Time user presence and status
Shared auto attendance
Elimination of inter-office long distance and local call charges

Create, save, and share call activity reports on demand or auto-schedule them for email distribution
Choose from seven intuitive call activity report templates with advanced data filters.
Export call activity reports to PDF or CSV files
Manage the information shared based on each user’s performance level
Access reports and dashboards via any web or mobile browsers on any device

With all of the challenges facing technology management today, regular backups are required to minimize risk.  The OfficeSafe is designed to facilitate automated backups of all your data and application files for all of your locations.

Let 1 Touch help put together the perfect VoIP package for your business NOW!