Learn what drives our customer service
Customer Service First
Our commitments mean everything to us. While some may see terms and conditions as simply words on a contract, we view those as the lifeblood of our relationship with clients. The solutions we implement are the backbone of our clients day to day operations, customer service means being there when they need us most.
These “customer service” commitments aren’t just some tagline our marketing team came up with, it’s a focus injected into our organization from every angle…starting with our leadership.
By taking a consultative approach with our clients, we can help them avoid common pitfalls of purchasing solutions that may not fit their needs. And, by following through with our no-nonsense maintenance contracts ensures they get superior service for the life of the product.
1 Touch Office was born to deliver a level of support and care only a small company can offer – while providing a wide range of solutions larger organizations demand.
At 1 Touch Office Technology, the core values of our company are embedded into our support and maintenance agreements.
These agreements came directly from the owners and management team with a goal of providing the very best support our industry can offer. These are not simply worthless words from a template, everyone at 1 Touch lives and breathes customer service.
In fact, our commitments offer true recourse and cancellation of the lease agreements if we fail to deliver on our commitments.
No other service provider take customer service as serious as we do. If you want to learn more about how we can help your business processes, please contact us today.
Our Leadership Team
Our focus on superior customer service starts with our leadership, which all have deep experience in business technology
WILLIAM "GLYN" REES
President & Partner
It was Glyn’s goal to build an organization that has the highest level of customer service; together with his long-time friend and business partner, 1 Touch Office Technology was formed.
President & Founder
Mark has spent more than 30 years providing his concierge level of service to his customers, and knows the value of a relationship and the difficulties with earning trust.
Jayson, a Business Technology and Operations Analyst, innovative approach to solving problems is one of understanding, patience, and the ability to apply technology without overwhelming the client.
Experience Superior Customer Service
Start your journey by speaking with our team!